QES · POMOC TECHNICZNA
Signature not working? Start with the symptom, not a full reinstall.
Card, SimplySign, application or portal? Tell us where the problem appears. QES helps narrow the cause without asking for PIN, PUK, passwords or private keys.
- 01Identify the failing step
- 02Check the relevant guide
- 03Describe the result
QUOTE
Scope first. Then one clear price.
This service depends on the case. QES confirms scope and amount before any paid commitment.
Check certificate validity first
If the certificate has expired, reinstalling software will not renew it. We separate a technical issue from a renewal need.
Where does the error happen?
During app launch, authorisation, certificate selection, signing or portal upload? This single detail often prevents many unnecessary attempts.
Safe support
We do not ask for PIN/PUK codes, passwords or private keys. If needed, remote configuration can be performed with an agreed tool while you can see and control the session.
What should I prepare for first contact?
Your enquiry, workflow, application name and whether your existing certificate is valid. Do not send identity scans, PINs, passwords or tokens.
Explore the guideWhy does a portal reject a signed document?
Possible causes include the format, attachments, certificate data or permissions. Inspect signature validation and the portal message separately. Signing does not establish compliance with every recipient requirement.
Explore the guideWhat if I lose my phone or card?
Establish whether only the device is lost or signature access is also compromised. Suspected unauthorised access requires prompt use of the provider’s certificate procedure. Describe the situation without sending codes.
Explore the guideHAVE A QUESTION?
Tell QES what you need to accomplish.
You do not need to know the product name. Just briefly tell us what you need.