PAYMENTS

A clear offer first. Payment comes next.

We confirm the total and payment arrangements. Pay by transfer before service or at the office; eligible customers can request payment after service.

We issue VAT invoicesWe automatically submit your invoice to KSeF and send a copy to your chosen email address.

When and how do you pay?

See the complete scope and total before payment.

Remote service

Pay for standard services online in advance through ING Pay.

At our offices

Every customer can pay on site by card, BLIK, cash or bank transfer.

At your location

Travel is quoted individually. We confirm the terms before accepting your order.

Who can pay after service?

Public institutions and Polish public benefit organisations (OPP) may request payment after service. Requests from other businesses are reviewed individually. I check the entity or previous cooperation and personally approve terms before accepting the order. This also applies to travel visits. We agree the payment deadline individually.

How do we check an entity?

OPP: matching legal name and identifier, plus formal KRS status. Public institution: REGON details and BIP or official register status. A customer declaration alone is insufficient. Ambiguous results are reviewed personally, with no automatic approval or refusal.

You pay the total including VAT from the accepted offer, including agreed travel costs. Net prices are primary. A contact preference does not reserve an appointment.

Secure payment through ING Pay

Choose a standard remote service, review the total and continue to ING Pay, operated by ING Bank Śląski S.A., Katowice, Poland. Pay by card, BLIK, online bank transfer or a digital wallet: Apple Pay, Google Pay or Click to Pay. ING shows the methods available for your device and order. Instalments and pay-later availability depend on the order and provider terms. Financing approval is not guaranteed.

Order in three steps

1. Choose your serviceChoose a package with activation, activation of your own product or renewal. Cases requiring review remain free enquiries.
2. You accept the offerYou know the total including VAT and all agreed costs. A proforma is available.
3. Pay through INGChoose a method on the ING page. Your status updates automatically after provider confirmation and we send an email.

What will you receive before paying?

Your service summary, final total including VAT and order number. Individually quoted cases are paid only after the offer is accepted.

What happens after payment?

After payment confirmation, we usually contact you within 30 minutes during working days, 08:00–18:00 Warsaw time, to arrange the service. Outside these hours the clock starts at the next opening. Once the details are agreed, we email an application invitation, if your service requires one, and instructions for the next steps. Payment alone does not mean a certificate has been issued. Agree any urgent appointment with us before paying.

Changes or cancellation

Contact us with your enquiry reference. Any settlement depends on the scope, fulfilment stage and your applicable rights.Terms of service