COMPLAINTS AND RETURNS

A clear route for returns and complaints.

This page is a practical summary. Full rules are available in the Terms — returns and Terms — complaints.

Who is covered?

Consumer rights described here also apply, to the extent required by law, to a sole trader entitled to consumer rights: a natural person entering into a business-related contract that is not professional in character for that person.

Withdrawal and return of physical goods

Where the statutory right of withdrawal applies, the statement may be sent to biuro@qes.solutions or to ul. Kaszubska 26/3, 84-200 Wejherowo. No special form is required.

The seller bears the cost of standard return shipping after a valid withdrawal. Contact us before sending the goods. We will provide a return label, arrange collection or agree another free return method.

How to submit a complaint

The simplest route is email to biuro@qes.solutions. A written complaint may also be sent to ul. Kaszubska 26/3, 84-200 Wejherowo. Identify the order, describe the problem and state the remedy you seek. Do not send PIN/PUK codes, passwords or private keys.

No special complaint form is required and a receipt is not the only acceptable proof of purchase.

Remedies for goods that do not conform to the contract

The customer may first request repair or replacement. Where provided by law, the customer may request a price reduction or withdraw from the contract. The seller bears the costs of repair, replacement, postage, transport and collection of goods subject to a complaint.

Response time

We respond to complaints from consumers or sole traders entitled to consumer rights within 14 days of receipt.

Contact

Email: biuro@qes.solutions
Address: ul. Kaszubska 26/3, 84-200 Wejherowo
Phone: +48 789 819 057

For a service, digital content or a digital service, the rules appropriate to that type of performance apply.